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Position: Case Manager LPN

Description:
-Assess, screen, triage and perform treatment ordered for patients
-Complete Biometric Screenings
-Cross trained in coverage of on-site clinic front desk, welcoming patients, checking-in and answering phone as needed
-Complete detailed and comprehensive data collection upon clinical intake, including appropriate evaluation of chief complaint, medication Hx, PMH, allergies, social Hx, etc.
-Review charts and records for completeness
-Facilitate telehealth services by rooming patients in preparation for appointments. Ready the patient by checking quality of audio/video equipment and setting such as room lighting. Notify provider when patient is ready for visit
-Accommodate the patients needs, preferences, and potential cultural, social, physical, cognitive, and linguistic and communication barriers to technology use
-Process requests and referrals, providing efficient follow up with the patient, pharmacy, or other entity, as needed
-Prepares drug refill, lab order, and imaging order requests for review by the provider as directed by department protocols and established standing orders
-Support coordination of the daily patient care flow, assisting and participating in all aspects of patient care for all patients within the center
-Apply the use of logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions and approaches to problems
-Provide patient education at virtual visit appointments including anticipatory guidance, information about chronic care, disease prevention and the promotion of health maintenance
-Complete and/or track clinical orders and results daily
-Assist the provider with calling patients and informing them of normal lab and imaging results reviewed by the provider
-Proper, concise and complete documentation in EMR, other computer-based applications, and/or paper-based forms for all assessments and procedures
-Use best practices in telepresence skills to create a positive patient-clinician rapport and a meaningful encounter through technology
-Provide clinical oversight and guidance for unlicensed assistive personnel

Required Qualifications:
-current and unrestricted LPN licensure
-2+ years dedicated nursing experience
-Maintain CEU/CNEs as applicable for licensure
-Experience using audio/visual technology or video conferencing platforms
-Knowledge of principles and processes for providing customer and personal services. (This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Applicable federal, state, and local laws and regulations including the requirements of the HIPAA and OSHA and applicable state rules and regulations pertinent to nursing practices.)
-Knowledge of computerized information systems used in business applications and clinical management systems (EMR)

Shift Start/End Time: 8am-5pm

Location: Orlando, FL 32811