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Care Navigator

Posted: September 15, 2023
Salary:US$18.00 - US$20.00 per hour
Job type: Permanent
Work Location:On-site

Job description

Role: Care Navigator

Hours: Monday - Friday 8a-5p

Requierment: Medical reception, hospitalizty or related experience

EMR knowledge prefered

COVID vaccine


  • Welcome members upon arrival and help them feel safe and at home, navigating them through a seamless and clear check-in process
  • Update member information in the electronic medical records system
  • Schedule appointments and coordinate referrals for a multi-disciplinary care team
  • Assist members with filling out paperwork through electronic kiosks, as needed
  • Request medical records and upload documentation to electronic medical records system
  • Field questions from prospective and established members, as well as their adult children
  • Manage phone line by answering incoming calls, taking detailed messages, and conveying pertinent details to the right individual
  • Assist with center events, as needed

Required Skills/Abilities:

  • Excellent customer service skills, with a positive and welcoming demeanor
  • Passion for providing a quality experience for our senior members
  • Ability to work effectively with diverse populations including staff, providers, members, family members, insurance carriers, vendors, and the public
  • Working knowledge of medical terminology, insurance, and/or electronic medical record systems
  • High level of organization and attention to detail
  • Strong written and verbal communication skills
  • Proficient PC skills, including Microsoft Office Suite
  • Ability to maintain professionalism and flexibility in a changing work environment