Care Coordinator

About Us:

We believe that every member deserves world-class service, and we go above and beyond to deliver it. As a Care Coordinator, you'll be at the heart of helping individuals navigate their healthcare journey. This is a unique opportunity where your work will make a real difference, potentially saving lives and enriching others.

Care Coordinators are our most visible representatives, embodying our mission to raise the standard of healthcare for everyone, everywhere. If you are a highly empathetic, driven individual with a passion for making a positive impact, we want to hear from you. Join us on the front lines of patient care and be part of our mission!

Responsibilities:

• Assist individuals in navigating their healthcare, ensuring they receive the support and guidance they need.
• Communicate effectively with patients and doctors, both over the phone and in writing.
• Maintain quality targets, department metrics, and exceed member expectations.
• Utilize technology proficiently, including Google apps, Apple products, and customer relationship management software.
• Think critically and problem-solve complex situations with empathy and efficiency.
• Work from a home office if needed.

Qualifications:

• Bilingual (preferred): Fluent in both Spanish and English.
• Exceptional Business Writing Skills: Accurate spelling and grammar are essential as you'll communicate with patients and doctors in writing.
• Excellent Verbal Skills: Confidently explain our services with a friendly phone demeanor.
• Attention to Detail: Precision is key in this role.
• Proficiency with Technology: Experience with Google apps, Apple products, and CRM software is a plus.
• Independent Work Management: Ability to manage your workload independently while maintaining high-quality standards.
• Critical Thinking and Problem-Solving: Ability to navigate complex situations efficiently.
• Empathy: Work with members and their families during challenging times, providing reassurance and support.
• Sense of Humor: A good sense of humor helps as we work hard and enjoy laughing together.
• Educational Background: Bachelor's degree or 5 years of relevant experience in healthcare or benefits/insurance organization is highly preferred.

Required Hours:

• The department is open 7 days a week, offering some M-F schedules and 4-10 hour shifts.
• Training is 10 weeks, Monday to Friday, from 7am to 4pm Pacific Time (testing is required throughout the training period).

Required Experience:

• Healthcare customer service with knowledge of insurance and reading healthcare plans.
• Preferred backgrounds in insurance and claims.
• Preferred experience in remote call center environments.

Additional Details:

• 10-week training period with mandatory attendance.
• Training schedule: Monday-Friday, 7am to 4pm Pacific Time.

If you are passionate about making a real difference and meet the qualifications, we encourage you to apply and join our dedicated team of Care Coordinators. Together, we can raise the standard of healthcare for everyone, everywhere.

Pay: $18-$19.50 dependent on geographic location.