Care Coordinator

This is an onsite opportunity that will float between Joliet and Tinley Park locations!

Pay - 25 an hour, weekly pay, direct deposit

Contract role for an employee on maternity leave, anticipated to be 5 to 6 months

• Schedule/Hours/Shift:

  • M - W 8-430

  • Tues Thurs 8-530

  • Friday - 8-230

Responsibilities

• Our Care Coordinator plays a pivotal role guiding patients through the Patient Journey by using a consultative approach
• They use an entrepreneurial mindset to identify ways that help patients navigate the clinical process coupled with the financial requirements to ensure a smooth treatment process
• At each stage of the sales cycle the Care Coordinator communicates to the patient the importance of the set treatment plan in partnership with the MD and reviews financial costs
• They will introduce deposits and financial options while working to help each patient reach their goal of living better
• Act as direct contact for patients through their recommended procedures
• Overcome barriers or hesitations, to move Patients forward in their Journey
• Manage cancellation and no-show, giving personalized attempts for reschedule
• Develop and implement sales plans to achieve revenue goals and increase patient volume
• Collaborate with clinical staff to ensure alignment between business development efforts and clinical operations
• Prep all Sinus CT Scan Patient appointments with financial quotes and insurance benefit information for easy scheduling and forward progress of Patient Journey for procedure
• Facilitate patient communication for their procedures, including insurance benefits/deposits, authorization status, out-of-pocket costs, finance options, and pre- and post-operative instructions
• Collaborate across departments including clinical and reimbursement to ensure overall success with a high focus on our complete Patient Journey
• This may include assisting other functions within operations when needed and participating in tactical or company meetings
• Support the overall vision of the organization and perform other related duties as requested by leadership
• Plan and adapt with business growth and strategy, cross-training where necessary to accommodate different situations and locations
• This may include virtual and/or traveling support in other market clinics or markets
• Potential need to periodically work in clinics outside home market
• Provide patient education, coordination, and scheduling for sinus procedures
• Function as primary liaison between patients, staff, and physicians

#MedixCentral

For California Applicants:

We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO) , and the California Fair Chance Act (CFCA).

This position is subject to a background check based on its job duties, which may include patient care, working with vulnerable populations, access to financial and confidential information, driving, working with heavy machinery, or working in a warehouse or laboratory environment. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.