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Care Advocate (Remote)
Job description
Care Advocate (Remote)
Compensation: $21.00-$23.00/hr
About us -
Our Care Delivery team consists of care coaches and care advocates who help our members navigate digital care and access the tools to unlock their optimal experience and outcomes. Our team works to continuously learn more about members and ourselves, and you'll move fast to assist our members with navigation of our network and product. As a Care Advocate, you'll be the resource for our members, providing resources and education on how to access care and
walk through walls to engage members with our platform.
Responsibilities:
- Prioritizing tasks and managing a schedule of meeting members to conduct introductory video appointments
- Upholding our value of moving fast by answering and assisting with questions about our product and providing personalized recommendations for supporting member needs.
- Demonstrating our value of "walking through walls" to deliver an exceptional customer service experience to our members and escalating concerns or questions appropriately.
- Navigating members' networks to ensure access to care, and investigating available support.
- Coordinating with other team members when needed to provide immediate access to care and provide follow up, closing the loop with the member.
- Providing education and resources related to program needs and following up with appropriate materials.
- Collaborating with cross-functional partners and team members of our Care Delivery, Customer Support, Provider group and Product teams.
- Executing on tasks to ensure optimal member experience and taking responsibility for closing the loop on outstanding items.
- Participating in cross functional projects and collaborating with other departments where needed.
- Identifying referral needs and collaborating with providers.
- Anticipating and addressing member's social determinants of health needs.
Requirements:
- 1-2+ Years of Direct Patient Care Experience (EX: Medical Assistant, Patient Care Advocate)
- Background in Allied Health, Human Services or Healthcare
- Problem-solving skills to help find creative solutions to customer needs, including working
in a remote/startup environment
"Optimal Candidate"
- Women's Health (OBGYN) and/or Ferility Experience
- Experience with Maternal-Child Health Areas (family planning)
- Previous experience working within a remote or telehealth environment
- Kind, compassionate and warm personality
Location: Your home office! Equipment will be provided to you. We are able to hire out of the following states: AZ, DC, DE, FL, GA, HI, IL, KS, MA, MD, ME, MI, MN, NC, NJ, NM, NV, NY, OH, OR, PA, SC, TN, VA, VT and WI
Schedule/Shift: Our Care Delivery team works remotely and supports Maven members 24/7/365. We are currently
hiring for the following shifts -
SUN-THURS, 3pm-11:30pm EST
Benefits
- Paid Sick Leave (Medix provides paid sick leave according to state and local sick leave ordinances)
- Health Benefits / Dental / Vision (Medix Offers 6 different health plans: 3 Major Medical Plans, 2 Fixed Indemnity Plans (Standard and Preferred), and 1 Minimum Essential Coverage (MEC) Plan. Eligibility for health benefits is based on verifying that an average of 30 hours per week during the first 4 weeks of the work assignment has been met. If you meet eligibility requirements and take action to enroll, you will be covered no earlier than 60 days into your assignment, depending on plan selection(s).)
- 401k (eligible on the first 401k open enrollment date following 6 consecutive months on assignment. 401k Open Enrollment dates are 1/1, 4/1, 7/1, and 10/1)
- Short Term Disability Insurance
- Term Life Insurance Plan
About Medix?
Medix is dedicated to positively impacting lives every day. Since 2001, we have made it our mission to be the leading provider of workforce solutions for clients and candidates across the Healthcare, Scientific, and Information Technology industries.
Our dedicated recruiters are here to help you find and secure just the right opportunity. We take the time to learn about you, your skills, your interests, and your career goals, and then match you with the jobs and companies that best suit your needs. Whether you are looking for a contract, contract-to-hire, or direct hire positions, we can help you to find the meaningful and gratifying work that you've been looking for.
Join our network of talented professionals!
Medix is acting as an Employment Agency in relation to this vacancy.