Call Service Specialist/Scheduling Coordinator

We are currently hiring for a Call Service/Ophthalmology Scheduling Coordinator in Pittsburgh, PA!

PLEASE NOTE - Individual MUST be local to Pittsburgh, as the first 3-4 weeks are in person traning before going remote!

Location: FIRST 3-4 weeks in Person in Uptown Pittsburgh, then transitions to remote
Hours: Monday - Friday, 8:00 AM - 4:30 PM
Pay: $17/hour (non-negotiable)

About the Role:
As a Call Service/Ophthalmology Scheduling Coordinator, you'll be an integral part of our patient care team, often serving as the first point of contact for patients. Your role involves initiating the intake process, gathering patient information, and scheduling appointments. You'll act as a liaison between patients and our practice, ensuring smooth communication and efficient appointment management.

Key Responsibilities:
- Operate a multi-line cloud-based phone system.
- Schedule and manage new and return patient appointments.
- Enter and review patient demographic and insurance information.
- Confirm, cancel, and reschedule patient appointments as needed.
- Handle appointment-related messages from various communication channels.
- Address patient and family inquiries during the intake process or direct them to the appropriate department.
- Prioritize and efficiently handle urgent patient inquiries.
- Coordinate with patient care representatives for insurance processing.
- Document scheduling notes and special instructions in the electronic medical record.
- Communicate the need for prior authorization to relevant parties.
- Support other department members as needed.
- Ensure call quality and performance metrics meet company standards.

Qualifications:
- High school diploma or equivalent.
- Minimum of 1 year of experience in medical appointment scheduling (ophthalmology or optometry preferred).
- Strong communication skills and ability to work effectively with physicians and staff.
- At least 1 year of remote phone experience preferred.
- Flexibility to work various hours and travel to offices or outreach clinics as needed.
- Proficiency with Windows-based programs and Microsoft Office.
- Experience with PC hardware troubleshooting and high-level customer service.
- Familiarity with systems such as PODIS, MDI, or Nextech is a plus.

How To Apply:
Please submit your resume, and if applicable, we will give you a phone call with further details!