Healthcare
Hire the right healthcare staff with speed and precision locally or nationwide.
Hire the right healthcare staff with speed and precision locally or nationwide.
Uncover alternative and sustainable staffing solutions to address nursing shortages
Hire skilled life sciences talent by partnering with a nationwide recruitment agency with local market expertise.
Learn how partnering with a staffing agency is a powerful way to combat the challenges of hiring in the current life sciences job market
Execute critical healthcare IT initiatives with increased flexibility and cost-effectiveness with us at your side.
Uncover how to handle an employee-led technology market.
Match your unique skills with in-demand jobs at growing organizations.
Explore our library of insights and tips designed to help healthcare leaders and job candidates align.
We’re positively impacting lives as a leading provider of workforce solutions for clients and talent.
18 to 19 an hour, weekly pay and opportunity for growth!
19 an hour for bilingual candidates
- Full time Monday to Friday, overtime on the weekends is optional
- Location: 60606, this role is onsite 5 days a week
The Customer Service Representative is the primary point of contact for all members, providers, agents/brokers. The Customer Service Representative provides all aspects of excellent customer service delivery. This position handles issues related to either member or provider inquiries.
ESSENTIAL FUNCTIONS:
Respond to member/provider/agent/broker inquiries via telephone regarding health insurance benefits, eligibility, and claims.
Analyze problems and provide correct information and solutions.
Communicate monthly messages to providers on a specific need basis.
Deal tactfully and empathetically with customers.
Establish and maintain effective working relationships with physician office staff.
Read, comprehend, and verbalize processes and procedures of the organization and of health insurance coverage.
Multi-task and pay close attention to detail.
JOB REQUIREMENTS:
Minimum of a high school diploma or equivalent
Prior experience in Customer Service in a Managed Care Organization preferred
Ability to type a minimum of 35 words per minute
Knowledge of managed care processes and health insurance coverage preferred
Outstanding communication skills and the ability to understand complex situations to effectively handle escalated customer needs
Analytical skills and the ability to read and interpret data
Problem solving abilities
Ability to work independently and as a part of a team
Ability to operate computer programs - Microsoft Word, Microsoft Excel, Microsoft PowerPoint
Bilingual preferred
3-5 Must Have Skills/Qualifications
Previous Customer Service- over the phone
Previous work in a call center
Healthcare experience
Ability to navigate a computer
Nice to Have Skills
Attention to Detail
Sense of Urgency
#medixcentral