Call Service Representative

18 to 19 an hour, weekly pay and opportunity for growth!

19 an hour for bilingual candidates

- Full time Monday to Friday, overtime on the weekends is optional
- Location: 60606, this role is onsite 5 days a week

• First 30 days: Mon- Fri 8:00 a.m. to 4:30 OR 8:30-5:00
• 8.5 hour shifts, 30 min unpaid lunch
• Start time will be between 7am - 9am after training
• (Example 7am to 3:30pm or 9am to 5:30pm)

The Customer Service Representative is the primary point of contact for all members, providers, agents/brokers. The Customer Service Representative provides all aspects of excellent customer service delivery. This position handles issues related to either member or provider inquiries.

ESSENTIAL FUNCTIONS:
Respond to member/provider/agent/broker inquiries via telephone regarding health insurance benefits, eligibility, and claims.

Analyze problems and provide correct information and solutions.

Communicate monthly messages to providers on a specific need basis.

Deal tactfully and empathetically with customers.

Establish and maintain effective working relationships with physician office staff.

Read, comprehend, and verbalize processes and procedures of the organization and of health insurance coverage.

Multi-task and pay close attention to detail.

JOB REQUIREMENTS:
Minimum of a high school diploma or equivalent
Prior experience in Customer Service in a Managed Care Organization preferred
Ability to type a minimum of 35 words per minute
Knowledge of managed care processes and health insurance coverage preferred
Outstanding communication skills and the ability to understand complex situations to effectively handle escalated customer needs
Analytical skills and the ability to read and interpret data
Problem solving abilities
Ability to work independently and as a part of a team
Ability to operate computer programs - Microsoft Word, Microsoft Excel, Microsoft PowerPoint
Bilingual preferred

3-5 Must Have Skills/Qualifications
Previous Customer Service- over the phone
Previous work in a call center
Healthcare experience
Ability to navigate a computer

Nice to Have Skills
Attention to Detail
Sense of Urgency

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