Medix is hiring a Call Center Supervisor to lead and support a call center team within a retina practice in Raleigh!

Responsibilities/ Job Duties:

Oversee call center staff and handle escalated calls.
Lead call center operations, collaborating with administrative and clinical teams to improve workflows.
Ensure calls, scheduling, and patient information are managed according to organizational procedures.
Monitor and directly answer calls during high-volume periods.
Send information to patients and referring providers, and maintain accurate patient records.

Minimum Education and Experience Requirements:

High school diploma, equivalent, or relevant experience required.
Previous experience in healthcare call centers and supervisory roles preferred.
Strong interpersonal and customer service skills, including effective communication and problem-solving abilities.
Proficient in learning and using multiple software systems for data entry and retrieval.
Ability to quickly learn ophthalmology and retina-specific terminology.

Schedule/ Shift:

Benefits:

Paid Sick Leave (Medix provides paid sick leave according to state and local sick leave ordinances)
Health Benefits / Dental / Vision (Medix Offers 6 different health plans: 3 Major Medical Plans, 2 Fixed Indemnity Plans (Standard and Preferred), and 1 Minimum Essential Coverage (MEC) Plan. Eligibility for health benefits is based on verifying that an average of 30 hours per week during the first 4 weeks of the work assignment has been met. If you meet eligibility requirements and take action to enroll, you will be covered no earlier than 60 days into your assignment, depending on plan selection(s).)
401k (eligible on the first 401k open enrollment date following 6 consecutive months on assignment. 401k Open Enrollment dates are 1/1, 4/1, 7/1, and 10/1)
Short Term Disability Insurance
Term Life Insurance Plan

Medix is acting as an Employment Agency in relation to this vacancy.

Call Center Supervisor