Call Center / Authorization Representatives

Job Description: The Authorizations Coordinator/Call Center Representative will work within an inbound call center environment, primarily handling authorizations and insurance verification. The role requires managing an average of 70+ calls per day, maintaining a pace of 6-8 minutes per call. The incumbent will need to strictly adhere to established protocols, following an algorithmic flow chart that guides call handling. It's crucial to maintain a consistent course as outlined and handle a high call volume efficiently.

Responsibilities:

• Manage inbound calls related to authorizations and insurance verification.
• Follow established protocols and an algorithmic flow chart for call handling.
• Ensure each call is addressed within a 6-8 minute timeframe.
• Verify insurance details and complete necessary authorization processes.
• Uphold high standards of customer service and adhere to set organizational guidelines.
• Collaborate with team members and maintain a team-oriented approach.

Skills/Qualifications:

• 1+ years of customer service experience.
• Prior experience working in a high-volume call center environment.
• At least 1+ year of performing prior authorizations.

Soft Skills/Attributes:

• Strong team player with excellent communication skills.
• Proactive and motivated individual with a 'go-getter' attitude.

Additional Details:

• Training period of up to two weeks.
• Work-from-home after conversion to a full-time employee.
• Schedule entails a Monday to Friday 8-hour shift between 7 AM to 7 PM.
• Business casual dress code.
• Selling points include great benefits, being part of a growing organization, and a convenient location close to the freeway.

This position necessitates a diligent, detail-oriented individual with experience in a high-volume call center environment, exceptional communication skills, and a proactive attitude towards achieving goals.