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Call Center Reprsentative - Healthcare
Job description
Overview
Join a fast-growing healthcare company where you'll play an essential role in managing high call volumes, assisting with patient referrals, and supporting the smooth operation of the Intake department. This position offers exposure to various aspects of healthcare, with opportunities to grow within the company.
Key Responsibilities
* Develop and maintain a strong knowledge of company products and services.
* Handle a large volume of inbound/outbound calls, addressing customer inquiries and ensuring accurate information is provided.
* Transfer calls to appropriate departments and forward voicemails as necessary.
* Assist with data entry, processing faxes, and managing emails.
* Professionally communicate with different departments to support patient referrals.
* Ensure even distribution of tasks within the Intake department.
* Follow all company, state, and federal healthcare guidelines.
* De-escalate customer issues, offering solutions and follow-up as needed.
* Call patients to gather additional information and provide status updates.
* Ensure customer satisfaction by resolving concerns related to their health and services.
Qualifications
* High School Diploma or GED (some college preferred).
* Proficiency with Microsoft Word, Excel, and basic typing.
* Minimum of 1 year of experience in a call center, medical office/clinic, or similar setting.
* Ability to project a positive, professional image to customers and colleagues.
* Strong attention to detail and ability to see tasks through to completion.
* Experience in healthcare or home care is a plus.
* Comfortable working in a fast-paced call center environment with high call volumes.
* Excellent written and oral communication skills.
* Must be willing to work weekends and holidays as needed.
Soft Skills/Attributes
* Maturity, empathy, and patience, particularly when dealing with elderly clients.
Schedule
* Monday to Friday, 8:00am to 5:00pm, with potential weekend shifts and overtime opportunities.
Pay Rate
* $20 to $23 an hour