Healthcare

Hire the right healthcare staff with speed and precision locally or nationwide.

Learn More

How to Cost-Effectively Build a Nursing Staff in an Age of Travel Nursing

Uncover alternative and sustainable staffing solutions to address nursing shortages

Read the article

Life Sciences

Hire skilled life sciences talent by partnering with a nationwide recruitment agency with local market expertise.

Current Trends in the Life Sciences Job Market

Learn how partnering with a staffing agency is a powerful way to combat the challenges of hiring in the current life sciences job market

Read the article

Technology

Execute critical healthcare IT initiatives with increased flexibility and cost-effectiveness with us at your side.

The Technology Hiring Outlook: What We're Seeing Right Now

Uncover how to handle an employee-led technology market.

read the article

For JobSeekers

Match your unique skills with in-demand jobs at growing organizations.

Learn More

Resource Center

Explore our library of insights and tips designed to help healthcare leaders and job candidates align.

Explore resources

About Us

We’re positively impacting lives as a leading provider of workforce solutions for clients and talent.

Learn More

Back to jobs

Call Center Representative

Posted: November 06, 2024
Salary:US$19 - US$21 per hour + benefits, sick time, 401k
Location:New York
Job type: Contract
Discipline:Insurance
Reference:236269_1730934420
Work Location:Hybrid

Job description

Job Title: Healthcare Call Center Representative

Location: Must be local to NYC ***do not apply if you are not in the NY area

CM Support Coordinators work in tandem with another CMSC and the Care Manager to do assessments and compliance checks of their members. Will be on the phones 80% of the time and have a metric of 10 member conversations a day. These phone calls typically are around 10-15 minutes and consist of an assessment, education and link to member, and documentation. They will escalate any calls up to the clinician that require clinical intervention (falls etc.) after gathering the necessary information.

They are looking for people with strong interpersonal and communication skills who are very comfortable on the phone and want to work with frail members in the community. Must have great time management skills and a problem solving attitude as well as customer service skills.

They are open to people with health plan backgrounds, provider customer service and medical scheduling backgrounds.

It is preferred to know Medicaid and Medicare and/or are bilingual, but that is a nice to have. These talent need to be looking for steady jobs. They are also looking for talent in the New York City area because they may ask them to come in for additional training if needed or for other group roles (will be given a 1 month notice).

Schedule: Monday-Friday 9am-5pm(36.25 hours a week-breaks unpaid).

Pay: $19-21/hr DOE

Medix is acting as an Employment Agency in relation to this vacancy.