Call center Representative

Medix is currently hiring Call Center Patient Service Representatives with an eye clinic near the Galleria area.

If you have at least two years working in a fast paced healthcare call center environement APPLY TODAY!

Job Summary: The Call Center Representative is the first person our patients speak to therefore is
responsible for setting the tone of the patient experience. The Call Center Representative actively listens
to the patient, schedules the patient according to their request, or triages the call to the appropriate
team member throughout the practice.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Receives incoming calls and schedules for a multi-location Retina practice
• Maintains compliance with HIPAA by keeping sensitive information confidential
• Performs in a high productivity, fast-paced environment
• Provides excellent customer service
• Triage patient calls to determine path to action regarding scheduling needs
• Collects full, complete, and accurate insurance information
• Partners with team members throughout the practice to triage patient calls
• Communicates effectively with all team members throughout the practice to ensure patient message requests are received
• Documents accurately and concisely in all systems
• Works with patient to address any concerns. Escalates patient concerns to leaders as needed
• Have working knowledge of all providers within our practice in order to fill schedules based on business needs

Qualifications:

• Minimum 2+ years of customer service, medical scheduling, or ophthalmic technician experience
• Professional on the phone
• High volume call center experience (50 - 100 calls/day)

Schedule: Monday-Friday, 8:00am-5:00pm