Hire the right healthcare staff with speed and precision locally or nationwide.

Learn More

How to Cost-Effectively Build a Nursing Staff in an Age of Travel Nursing

Uncover alternative and sustainable staffing solutions to address nursing shortages

Read the article

Life Sciences

Hire skilled life sciences talent by partnering with a nationwide recruitment agency with local market expertise.

Current Trends in the Life Sciences Job Market

Learn how partnering with a staffing agency is a powerful way to combat the challenges of hiring in the current life sciences job market

Read the article


Execute critical healthcare IT initiatives with increased flexibility and cost-effectiveness with us at your side.

The Technology Hiring Outlook: What We're Seeing Right Now

Uncover how to handle an employee-led technology market.

read the article

For JobSeekers

Match your unique skills with in-demand jobs at growing organizations.

Learn More

Resource Center

Explore our library of insights and tips designed to help healthcare leaders and job candidates align.

Explore resources

About Us

We’re positively impacting lives as a leading provider of workforce solutions for clients and talent.

Learn More

Back to jobs

Call Center Representative

Posted: June 12, 2024
Salary:US$16 - US$18 per hour
Job type: Contract
Discipline:Revenue Cycle
Work Location:On-site

Job description

Call Center Representative

Schedule: M-F 8:00am-4:30pm

Location: Poughkeepsie, NY - ON SITE

Pay: Up to $18/hr

  • Answer incoming calls from patients, physicians, and other healthcare professionals regarding medical inquiries, appointment scheduling, and general assistance.
  • Provide accurate information to callers regarding medical procedures, test results, treatment options, and medication inquiries, adhering to HIPAA regulations.
  • Schedule patient appointments efficiently, taking into consideration physician availability, patient preferences, and urgency of medical needs.
  • Verify patient demographics, insurance information, and medical history to ensure accurate documentation and billing processes.
  • Assist patients with insurance-related inquiries, including verifying coverage, explaining benefits, and resolving billing issues.
  • Maintain confidentiality and professionalism while handling sensitive medical information and patient concerns.
  • Collaborate with medical staff, including physicians, nurses, and administrative personnel, to coordinate patient care and resolve inquiries promptly.
  • Document all interactions and transactions accurately in the electronic medical records (EMR) system, ensuring thorough and precise record-keeping.
  • Follow established call center protocols and procedures to provide consistent and high-quality service to patients.
  • Participate in ongoing training and professional development opportunities to stay updated on medical advancements, procedures, and customer service best practices.

Apply Now!