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Responsibilities
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Call Center Representative
Job description
Are you looking for the next step in your healthcare career? We have an exciting opportunity available for a call center role at an outpatient surgery center in the area! Explore the details below and apply now if you're interested
Please note: this role is an in person in Poughkeepsie
Call Center Specialist
Position: Call Center Specialist
Hours:Mon-Friday 8am-4:30pm
Location: On site- Poughkeepsie, NY
Benefits: Weekly pay, full-time hours, room for career advancement, generous PTO, 401k, and eligibility for healthcare, vision, and dental benefits if you work over 30 hours per week!
Pay: Competitive, based on experience
Hours:Mon-Friday 8am-4:30pm
Location: On site- Poughkeepsie, NY
Benefits: Weekly pay, full-time hours, room for career advancement, generous PTO, 401k, and eligibility for healthcare, vision, and dental benefits if you work over 30 hours per week!
Pay: Competitive, based on experience
Responsibilities
- Act as the liaison between the patient, physicians and surgical facility.
- Obtain necessary authorizations.
- Schedule pre-surgical testing.
- Assist in maintaining physician OR block time with all facilities
- Receive incoming live calls and triage to appropriate MD or clinical staff
- Triage appointments for phone/ reception staff looking for appropriate patient appointments
- Throughout the day retrieve phone message left on both the main line and prescription refill line; forwarding these messages to MD's and their medical assistants
- Take incoming calls from the ER's and send to MD/PA on call
- Receive incoming calls from outside facilities with reference to patient testing, or other needs; providing any information to ensure complete medical care as dictated by our medical doctors
Skills and Attributes:
- Call center experience preferred but not required
- Healthcare experience preferred but not requires
- Customer service experience required
- High school diploma or GED required
Apply now!#MedixNE