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Call Center Representative

Posted: March 21, 2024
Salary:Up to US$18 per year + Health, vision, dental, PTO and 401k
Location:Poughkeepsie
Job type: Permanent
Discipline:Allied
Reference:217203_1711030576
Work Location:On-site

Job description

Are you looking for the next step in your healthcare career? We have an exciting opportunity available for a call center role at an outpatient surgery center in the area! Explore the details below and apply now if you're interested

Please note: this role is an in person in Poughkeepsie

Call Center Specialist

Position: Call Center Specialist
Hours:Mon-Friday 8am-4:30pm
Location: On site- Poughkeepsie, NY
Benefits: Weekly pay, full-time hours, room for career advancement, generous PTO, 401k, and eligibility for healthcare, vision, and dental benefits if you work over 30 hours per week!
Pay: Competitive, based on experience

Responsibilities
  • Act as the liaison between the patient, physicians and surgical facility.
  • Obtain necessary authorizations.
  • Schedule pre-surgical testing.
  • Assist in maintaining physician OR block time with all facilities
  • Receive incoming live calls and triage to appropriate MD or clinical staff
  • Triage appointments for phone/ reception staff looking for appropriate patient appointments
  • Throughout the day retrieve phone message left on both the main line and prescription refill line; forwarding these messages to MD's and their medical assistants
  • Take incoming calls from the ER's and send to MD/PA on call
  • Receive incoming calls from outside facilities with reference to patient testing, or other needs; providing any information to ensure complete medical care as dictated by our medical doctors
Skills and Attributes:
  • Call center experience preferred but not required
  • Healthcare experience preferred but not requires
  • Customer service experience required
  • High school diploma or GED required


Apply now!
#MedixNE