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Job Title: Call Center Lead
Location: Laguna Hills
Schedule: M-F 8am - 5pm
Position Overview:
We are seeking an experienced and dynamic Call Center Supervisor to lead our dedicated team in a high-volume call center environment. This role will be pivotal in ensuring all calls-approximately 1,200 per day-are handled efficiently, appointments are scheduled or canceled smoothly, and team members are held accountable for their performance. The ideal candidate will possess strong leadership skills, excellent communication abilities, and a professional demeanor to navigate interactions with both the team and medical professionals.
Key Responsibilities:
Must-Have Qualifications:
Nice-to-Have Qualifications:
Soft Skills/Attributes:
Why Join Us?
You will be part of a growing call center team within a larger organization. We are committed to fostering a collaborative and supportive work environment as we continue to expand our operations.
If you are a motivated leader with a passion for customer service and a commitment to excellence, we encourage you to apply and help us deliver outstanding service to our clients and partners.
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