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Call Center Agent

Posted: June 17, 2024
Salary:US$19 - US$20.50 per hour
Location:Great Neck Plaza
Job type: Contract
Discipline:Revenue Cycle
Work Location:On-site

Job description

Call Center Agent

Serves as initial point of contact through our call center to register all new patients and direct current patients - utilizing skills of tact, compassion, and confidentiality in a professional manner.

  • Manage calls from patients requiring medical care and provide / gather information needed

  • Take electronic messages and convey information to respective medical care providers

  • Screen and transfer calls to the appropriate person/department

  • Assign pending documents into a patient's chart within the EMR system

  • Provide excellent customer service

  • Other duties as assigned by managers and leads


  • High School diploma or GED.
  • One-year medical office experience.
  • Health care receptionist or call center experience preferred.
  • HIPAA knowledge.
  • Knowledge of nsurance regulations, policies, and procedures.
  • Experience with medical office procedures, policies, practices and medical terminology, telephone protocol and professional etiquette.
  • Electronic medical systems is a plus, including Athena/Centricity, Medi-Tech.


  • Strong communication skills, verbal and written.
  • Extensive customer service experience.
  • Proven ability to multi-task.
  • Computer skills, being proficient with Windows based software.
  • Strong problem-solving skills and ability to think quickly, professional, and efficiently.
  • Ability to represent our organization in a professional manner.

Schedule: Full time, M-F 8am-5pm

Location: Great Neck, NY **ON SITE**

Apply now!