Call Center Agent

Serves as initial point of contact through our call center to register all new patients and direct current patients - utilizing skills of tact, compassion, and confidentiality in a professional manner.

• Manage calls from patients requiring medical care and provide / gather information needed

• Take electronic messages and convey information to respective medical care providers

• Screen and transfer calls to the appropriate person/department

• Assign pending documents into a patient's chart within the EMR system

• Provide excellent customer service

• Other duties as assigned by managers and leads

Requiments:

• High School diploma or GED.
• One-year medical office experience.
• Health care receptionist or call center experience preferred.
• HIPAA knowledge.
• Knowledge of nsurance regulations, policies, and procedures.
• Experience with medical office procedures, policies, practices and medical terminology, telephone protocol and professional etiquette.
• Electronic medical systems is a plus, including Athena/Centricity, Medi-Tech.

Skills:

• Strong communication skills, verbal and written.
• Extensive customer service experience.
• Proven ability to multi-task.
• Computer skills, being proficient with Windows based software.
• Strong problem-solving skills and ability to think quickly, professional, and efficiently.
• Ability to represent our organization in a professional manner.

Schedule: Full time, M-F 8am-5pm

Location: Great Neck, NY **ON SITE**

Apply now!