Call Center Agent

Job Title: Call Center Patient Registration Representative

Purpose: The Call Center Patient Registration Representative serves as the initial point of contact for all new patients and directs current patients through our call center. This role requires a blend of tact, compassion, and confidentiality, delivered in a professional manner.

Accountabilities:

1. Manage incoming calls from patients requiring medical care, gathering necessary information efficiently and accurately.
2. Take electronic messages and effectively convey information to the respective medical care providers.
3. Screen calls and transfer them to the appropriate person or department.
4. Assign pending documents into patients' electronic medical records (EMR) system accurately and in a timely manner.
5. Provide excellent customer service, demonstrating patience, empathy, and professionalism at all times.
6. Perform other duties as assigned by managers and team leads.

Skills/Qualifications:

1. Stability: Demonstrated commitment to employment; not prone to frequent job changes.
2. Professional Demeanor: Ability to maintain a professional and courteous demeanor, particularly when dealing with difficult or entitled patients over the phone.
3. Conflict Resolution: Proficient in handling challenging interactions with patients while upholding professionalism and empathy.
4. Punctuality: Strong emphasis on time management and adherence to schedules; consistent attendance is vital.
5. Customer Service Experience: Prior experience in customer service is required, preferably in a medical call center or front desk setting. Candidates with relevant call center experience and exceptional presentation skills will also be considered.

Schedule/Shift:
This is a full-time position with a schedule of Monday to Friday from 8:00 AM to 5:00 PM, with a one-hour unpaid lunch break.