Salem Laser and Surgery Center is actively seeking a qualified candidate for our Business Office Manager position! We are looking for someone that is full of energy, thrives on helping people, and is an excellent problem solver with a warm welcoming smile. Our focus is to provide exceptional customer service and care to not only our patients but also our surgeons and colleagues as well. If you are an organized administrative professional with a positive attitude that thrives in a fast-paced medical environment, then we want to talk to you!
Salem Laser & Surgery Center is a welcoming, fast-paced, rapidly growing ASC specializing in ophthalmologic laser & surgical procedures, including ophthalmic plastic and reconstructive surgery. At Salem Laser and Surgery Center our employees are our most valued asset. We offer a strong culture of support where we thrive on helping one another, in order to be successful as a whole. We pride ourselves on our high patient satisfaction scores as patients consistently share what a delightful, positive, efficient experience they have when visiting our Center. We deeply believe in a healthy work life balance, flexibility and a strong culture of empathy, understanding and grace for one another. Our Board-Certified surgeons are supportive members of our care team.
As the Business Office Manager, you will play a vital role in the success of the business by performing a wide variety of duties as you lead the front office department which include but are not limited to overseeing reception, scheduling and registration, as well as being a resource and liaison for our offsite billing office and physician clinics.
The ideal candidate must have exceptional customer service skills, demonstrate strong critical thinking and problem-solving skills, be very organized and navigate frequent interruptions, and be resourceful and feel comfortable on the computer. Strong communication skills are imperative.
Core Functions:
Supervises business office personnel in the areas of scheduling of surgical procedures, and transcription of operative reports in accordance with center policies, procedures, philosophy and objectives
Coordinates billing/coding/accounts receivable with Corporate Billing Office and communicates effectively with the corporate accounting department
Provides accurate and timely information to Administrator, patients, physicians, and other stakeholders
Maintains office supply inventory and orders as needed
Ability to respond to questions and professionally interact verbally and/or written with Administrator, physician offices, co-workers, patients, and the general public
Demonstrates excellent customer service and helpfulness toward staff, patients and their families
Exhibits mental alertness for quality decision making and exercising good judgement
Ability to multi-task effectively, efficiently, accurately and with strong attention to detail
Ability to recognize and define problems, collect data/facts, draw valid conclusions and correct errors
Ability to interpret instructions in a variety of forms and deal with abstract and concrete variables
Ability to effectively communicate patient care needs and significant information to healthcare team to promote continuity of care
Background/Expertise:
Must be comfortable in a fast-paced environment, be highly organized, and very detail oriented
Exceptional computer skills and the ability to quickly master multiple computer programs required
A clear communicator that can build good relationships with clinic and billing office staff and patients, and interacts with everyone in a positive and professional manner.
A meticulous person who asks questions and clarifies information as needed.
Someone who wants to continue learning, developing skills, and is receptive to performance feedback.
Someone who has the ability to build a bond with people & go the extra mile!
Knowledge of business and office machines such as: fax, telephone, computer/printer, copier; reception skills required.
Must have strong interpersonal skills and the ability and desire to work in a very busy, multidisciplinary setting.
Must have good clerical skills, including typing (60 wpm), excellent telephone etiquette and good organizational and record-keeping skills.
Must have appropriate manner, conduct and grooming and present a professional image.
Requires minimum of High School Diploma or GED equivalent
Minimum of two (2) years' experience in a healthcare clerical setting required
We offer a very competitive salary dependent upon your qualifications and experience. We also offer a great organization with benefits including medical insurance, dental insurance, optical benefit, life insurance, paid holidays, earned PTO and an excellent retirement package! You will work with a talented group of professionals and co-workers who are dedicated to quality care. Salem Laser and Surgery Center values those we provide for and we value our employees!
We are an equal opportunity employer. We do not discriminate in practices or employment opportunities on the basis of an individual's race, color, national or ethnic origin, religion, age, sex, gender, sexual orientation, marital status, veteran status, disability, or any other prohibited category set forth in federal or state regulations.
If you want to be part of a fast-paced, dynamic, fun, friendly and compassionate care team, we want to talk to you! Applicants are encouraged to submit both a cover letter and a resume.
Day to Day
-Oversee staff of 3 (all front office staff) - manage and stay on top of metrics/reporting. Don't have to be a micromanager.
-Collect operation reports from the previous day, make sure they have everything they need for billing team and auditing in system.
-Talking to patients regarding escalated issues and billing problems.
-NextGen
-Getting AmSurg corporate all of the billing information they need to support.
-Problem solving and being able to look ahead - real solutions instead of band-aid things (process improvements).
-Liaison between business office team at the center and the corporate RCM team at AmSurg.
-Peer review and pulling provider charts - sending case files for Medical Director to review.
-Reports to Kelsey Wells (administrator) and they want this person to be her right hand person / go to.
-Single specialty, it's not rocket science.
3-5 Must Have Skills/Qualifications
Requirements (can we open it up?)
-Be able to do higher level office stuff like understanding coding, insurance/payor relationships,
-Positive, optimistic, really strong customer service. Being able to both take and receive feedback.
-Don't need previous billing background, just some kind of exposure. Can come from ANY sort of medical/healthcare business office background.
-Some EMR experience.
-Can be someone who is a natural leader and can grow into the leadership role (this candidate would need to have a lot of previous experience).
Soft Skill/Attribute Requirements
Positive, optimistic, really strong customer service. Being able to both take and receive feedback.
Schedule/Shift
Schedule/Hours: 40(ish) hour/week job. Can do 4 10s OR 5 8s, really up to the candidate themselves and there is some flexibility.
For California Applicants:
We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO) , and the California Fair Chance Act (CFCA).
This position is subject to a background check based on its job duties, which may include patient care, working with vulnerable populations, access to financial and confidential information, driving, working with heavy machinery, or working in a warehouse or laboratory environment. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.
