Business Office Clerk - Surgery Center

Location: San Rafael
Schedule: Monday - Friday, 9:00 AM - 5:30 PM

Job Overview:

We are seeking a highly organized and detail-oriented Business Office Clerk to support our surgery center's administrative operations. This role primarily focuses on paper charting, scanning, and filing patient records while ensuring efficient communication between patients, physicians, and the back office staff. The ideal candidate thrives in a fast-paced environment, possesses strong organizational skills, and delivers excellent customer service.

Key Responsibilities:

• Maintain and organize paper charts by scanning and filing them alphabetically into physical records.
• Ensure all patient documentation is accurately completed and stored according to facility procedures.
• Handle high-volume charting, managing over 100+ charts per day.
• Answer phone calls professionally, assist with inquiries, and process appointment cancellations.
• Greet and check in patients, ensuring a seamless registration process.
• Communicate with the back office to notify them of patient arrivals.
• Perform general clerical duties such as photocopying, faxing, and mailing patient information.
• Maintain a clean and orderly business office and medical records area.

Qualifications & Skills:

• High school diploma or equivalent required; Associate degree preferred.
• 3+ years of experience in healthcare or medical office (preferred).
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel).
• Strong customer service and communication skills.
• Ability to multi-task and handle high-volume documentation.
• Experience with filing and managing paper charts (preferred).
• Ability to work independently while contributing to a team.

Preferred Attributes:

• Strong attention to detail and organizational skills.
• Excellent interpersonal skills to effectively communicate with patients, families, and medical staff.
• Ability to adapt to changing priorities and assist where needed.

This is an on-site role requiring full-time availability Monday through Friday. If you have a strong administrative background and thrive in a healthcare setting, we encourage you to apply!

For California Applicants:

We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO) , and the California Fair Chance Act (CFCA).

This position is subject to a background check based on its job duties, which may include patient care, working with vulnerable populations, access to financial and confidential information, driving, working with heavy machinery, or working in a warehouse or laboratory environment. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.