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Billing Customer Service Representative

Posted: June 20, 2024
Salary:US$18 - US$22 per hour
Location:North Bend
Job type: Permanent
Discipline:Revenue Cycle
Work Location:On-site

Job description

Position Overview: We are seeking a dedicated and detail-oriented Customer Service Representative to join our team. The ideal candidate will be primarily responsible for managing incoming and outgoing calls, handling patient payments, and providing exceptional support for our E-Bill platform. This role requires excellent communication skills, the ability to handle financial transactions, and a strong customer service mindset.

Key Responsibilities:

  • Phone Work:

    • Handle incoming calls (90% of the day)
    • Make outbound calls (10% of the day)
  • Email Management:

    • Address inbound emails, primarily regarding patient statement inquiries and account balance transfers for pharmacy partners (limited responsibility in this role)
  • Payment Processing:

    • Assist patients with making payments using credit cards or electronic checks
    • Review accounts to verify balances and process transactions
  • Financial Assistance:

    • Manage hardship programs for patients who qualify based on income specifications
    • Aid patients in setting up payment plans and processing refunds
  • Technical Support:

    • Troubleshoot issues related to the E-Bill platform with patients

Schedule: Mon-Fri 7:30am-4pm

3-5 Must Have Skills/Qualifications

  • STRONG attention to detail
  • Customer Service Exp.
  • Microsoft Office Experience
  • Exceptional attendance history