Billing Customer Service Representative

Position Overview: We are seeking a dedicated and detail-oriented Customer Service Representative to join our team. The ideal candidate will be primarily responsible for managing incoming and outgoing calls, handling patient payments, and providing exceptional support for our E-Bill platform. This role requires excellent communication skills, the ability to handle financial transactions, and a strong customer service mindset.

Key Responsibilities:

• Phone Work:

  • Handle incoming calls (90% of the day)
  • Make outbound calls (10% of the day)

• Email Management:

  • Address inbound emails, primarily regarding patient statement inquiries and account balance transfers for pharmacy partners (limited responsibility in this role)

• Payment Processing:

  • Assist patients with making payments using credit cards or electronic checks
  • Review accounts to verify balances and process transactions

• Financial Assistance:

  • Manage hardship programs for patients who qualify based on income specifications
  • Aid patients in setting up payment plans and processing refunds

• Technical Support:

  • Troubleshoot issues related to the E-Bill platform with patients

Schedule: Mon-Fri 7:30am-4pm

3-5 Must Have Skills/Qualifications

• STRONG attention to detail
• Customer Service Exp.
• Microsoft Office Experience
• Exceptional attendance history