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Billing Customer Service Representative
- Posted: April 18, 2024
- Salary:US$18 - US$20.50 per hour
- Location:Renton
- Job type: Contract
- Discipline:Revenue Cycle
- Reference:216714_1713478598
- Work Location:On-site
Job description
Day to day:
- Phone work (90% of day is answering incoming calls, 10% is outbound calls
- There will still be the responsibility of handling inbound emails, but it will be limited for this specific position (Patients - Questions about statements, Pharmacy Partners - Account balance transfers)
- Patients making payments with credit cards or electronic checks
- Have to review accounts to check balances
- Hardships: program to assist patients if they meet qualifications (have to meet income specifications)
- Help patient with payment plans and refunds
- Troubleshooting the E-Bill platform w/ patients
Schedule: Mon-Fri 7:30am-4pm
3-5 Must Have Skills/Qualifications
- STRONG attention to detail
- Customer Service Exp.
- Microsoft Office Experience
- Exceptional attendance history