Job Title: Billing Customer Service Representative

Start Date: March 2025

Schedule/ Shift: Monday-Friday, 9am-5:30pm (MUST have flexibility to work ANY 8-hour shift between 7am-5:30pm)

Training Schedule/ Shift: Monday-Friday, 8am-4:30pm (5-6 weeks)

Job Location: Washington St. & Priest Dr., Phoenix, AZ 85034
Work Location: in office - Washington St. & Priest Dr., Phoenix, AZ 85034

Pay Range: $18-19/hour

Job Description:

Are you ready to give your career a boost by bringing your talents and expertise to some of the nation's top companies? At Medix, we are dedicated to creating opportunities for talent through our Healthcare, Scientific and Information Technology divisions. Our dedicated recruiters offer a personalized service to make sure we truly understand your employment needs.

The Billing Customer Service Representative is responsible for handling phone calls from patients and providers in reference to payment issues, perceived inappropriate patient service and updates on insurance data.

Responsibilities/ Job Duties (not limited to the following):

• Take phone calls from patients and providers about payment problems, service issues, or insurance updates.
• Figure out what the call is about and log the reason in the system.
• Look into, fix, and respond to billing problems quickly and accurately.
• Help the Reimbursement team by posting insurance payments that show as zero.
• Keep track of patient accounts to make sure payments are made and avoid sending accounts to collections.
• Assist with adjustments on insurance payments, recovering bad debt, and mailing cash payments.

Minimum Education and Experience Requirements:

• High school diploma or equivalent required.
• 2+ years of experience in a high-volume Call Center/Contact Center.
• Familiarity with medical terminology.
• Strong communication and customer service skills.
• Knowledge of medical billing terminology is preferred.

Benefits:

• Paid Sick Leave (Medix provides paid sick leave according to state and local sick leave ordinances)
• Health Benefits / Dental / Vision (Medix Offers 6 different health plans: 3 Major Medical Plans, 2 Fixed Indemnity Plans (Standard and Preferred), and 1 Minimum Essential Coverage (MEC) Plan. Eligibility for health benefits is based on verifying that an average of 30 hours per week during the first 4 weeks of the work assignment has been met. If you meet eligibility requirements and take action to enroll, you will be covered no earlier than 60 days into your assignment, depending on plan selection(s).)
• 401k (eligible on the first 401k open enrollment date following 6 consecutive months on assignment. 401k Open Enrollment dates are 1/1, 4/1, 7/1, and 10/1)
• Short Term Disability Insurance
• Term Life Insurance Plan

For California Applicants:

We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO) , and the California Fair Chance Act (CFCA).

This position is subject to a background check based on its job duties, which may include patient care, working with vulnerable populations, access to financial and confidential information, driving, working with heavy machinery, or working in a warehouse or laboratory environment. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.