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Billing Customer Service Representative
- Posted: September 23, 2024
- Salary:US$18 - US$23 per hour + Medical, Vision, Dental, Weekly Pay, Sick Pay
- Location:North Bend
- Job type: Contract
- Discipline:Revenue Cycle
- Reference:234288_1727114693
- Work Location:On-site
Job description
Overview of Responsibilities:
- Phone work (90% of the day is answering incoming calls, 10% is outbound calls to). 24 calls per day per person
- Handling inbound emails as well (Patients - Questions about statements, Pharmacy Partners - Account balance transfers)
- Patients making payments with credit cards or electronic checks
- Have to review accounts to check balances
- 4500-5000 calls monthly (5-7 people answering the phone on any given day)
- Hardships: program to assist patients if they meet qualifications (have to meet income specifications)
- Help patient with payment plans and refunds
- Troubleshooting the E-Bill platform w/ patients
Requirements:
- STRONG attention to detail
- Customer Service Exp. (Preferably Call Center exp.)
- Microsoft Office Experience
- Exceptional attendance history
Schedule:
Monday-Friday, 7:30am-4:00pm OR 7:00am-3:30pm
Duration: 800 Hours (approx. 20 weeks) contract to hire.
Benefits:
401(k) Retirement Plan, multiple medical, dental and vision plan options, Short Term Disability Insurance, Life Insurance Plan, Weekly Pay, Paid Sick Time Offered in WA (1 hour of sick time for every 30 hours worked)