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Bilingual (Spanish) Healthcare Customer Service Representative

Posted: December 10, 2023
Salary:US$18 - US$20 per hour + Benefits, 401K, etc.
Location:West University Place
Job type: Contract
Discipline:Care Management
Work Location:Remote

Job description

Apex Health Systems is in need of 5 bilingual (spanish) customer service reps to work their outbound call center on the Banner Health service line.

The Apex customer service team is responsible for addressing all forms of member and provider inquiries (phone, email, internet and/or written correspondence) in a clear, consistent, professional and caring manner. The incumbent must be able to demonstrate the knowledge needed to perform all job-related skills and accountabilities as outlined below.

-Spanish Bilingual required

-5 month contract to hire role

-Fully remote (Candidates within Texas preferred)

About APEX:

Apex Health Solutions powers payers and providers choosing to engage in value-based risk contracting. Apex's unique solutions create alignment between payers and providers, generating unparalleled value. Combined with Apex's experienced and successful industry leadership, our focal point remains on improvement in patient quality, satisfaction and overall cost of care.

Selling Points

3-5 Must Have Skills/Qualifications
  • High School Diploma or GED
  • One (1) year of customer service experience in a call center environment preferred, but not required.
  • Bilingual
Nice to Have Skills
  • Medical or health insurance background is preferred.
Soft Skill/Attribute Requirements
  • Proficient analytical and research abilities to triage issues.
  • Adaptable and a quick learner, willing to change to meet shifting customer and business needs.

Selling Points

- Fully remote
- Potential to go permanent
- An opportunity to get into healthcare


M-F 10:00a-6:30p CST

Dress Code

Business Casual