Bilingual SBO CSR

Currently hiring for a Contract to Hire Bilingual SBO CSR!

M-F 8am-4:30, First Week of Training is 9am-5pm

• Bilingual
• 1 year or more of Billing and Collections Experience
• Previous Call Center/Taking Inbound Calls Experience

Essential Duties and Responsibilities:

• INBOUND CALLS: Answers patient calls regarding the balances or questions, they have about their statements.

• Assists patients with understanding their statement balance and provide the available payment option that best suits their needs.

• Updating patient demographics including insurance coverage, address, employer or covered member information.

• Resubmits claims to insurance payers when applicable.

• Initiates, route and follow-up on patient disputes regarding charges or coding issues based on workflows.

• Ensures accurate billing practices on patient accounts were applied

• Responds to patient inquiries/concerns received by telephone or mail. Clarifies understanding of the inquiry/concern, determines the appropriate course of action, initiates and/or completes appropriate action, resolves patient complaints and does appropriate customer service recovery when required.

• Researches and processes accounts subject to bankruptcy regulations.

• Handles patient in-bound, collections in-bound, collections out-bound calls

• Negotiates prompt payment discounts

• Sets up payment plans according to departmental guidelines and has a working knowledge of the organizations discount and charity policy.

For California Applicants:

We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO) , and the California Fair Chance Act (CFCA).

This position is subject to a background check based on its job duties, which may include patient care, working with vulnerable populations, access to financial and confidential information, driving, working with heavy machinery, or working in a warehouse or laboratory environment. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.