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Job Summary:
We are looking for a Member Experience Manager to ensure a best-in-class experience for everyone who visits our centers. In partnership with the Center Manager, the Member Experience Manager will be responsible for overseeing and monitoring the day-to-day operations of our centers in any area that pertains to the member. This individual will be responsible for ensuring our colleagues go above and beyond to serve our senior members, including monitoring wait times, scheduling engaging programming in our activity center, and actively listening and responding to feedback. The ideal candidate will be passionate about creating a warm, welcoming environment for seniors, with an aptitude for process improvement.
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Required Skills/Abilities:
Education and Experience: