Reception / Customer Service

• Greet patients and visitors in a prompt, courteous, and helpful manner.
• Answer phones and handle calls promptly and accordingly.
• Give and obtain accurate and pertinent information to and from callers.
• Manage all patient related communications as defined by the PCMH workflow.

Patient Processing / Scheduling:

• Ensure complete patient registration by parent/guardian and populates all required registration fields in the EHR.
• Verify patient insurance eligibility and coverage prior to service.
• Ensure the schedule is accurate and up to date (Ex: check-in, check-out, and no shows).
• Oversee and schedules patient appointments accordingly based on the scheduling policy.
• Assist management with building and maintaining provider scheduling templates while optimizing schedules and maximizing visit capacities and patient flow.

• Free Parking
• Great Team

• At least 2 years of Medical Front Desk experience.
• Must have EMR experience.
• Must be Bilingual!! Spanish/ English!

• Cerner EMR
• Pediatric office setting

• Reliable
• This person can not be calling out or showing up late - please stress the importance of time and attendance
• Must have a good attitude

Schedule/Shift

• Monday - Friday: 8:00 AM - 5:00 PM (no nights or weekends)