Bilingual Certified Medical Assistant

Medix Healthcare is currently hiring for remote Care Managers. You will be working with chronically ill patients, providing them with the Chronic Care Management (CCM) services. This entails educating them on their conditions and coordinating treatment plans with their physicians offices as needed. You will be communicating with patients, their family members, and your assigned practices office staff when necessary in order to develop an individualized plan of action that includes coordination from all parties involved in order to assist patients in managing their chronic illnesses. This role is 100 percent remote.

**Applicants can be located anywhere in the United States and must be able to work Pacific Time Zone or Mountain Time Zone schedule**

**Training will be completed in Central Time Zone for 6 weeks**

Schedule:Monday - Friday (hours will vary depending on schedule)

Responsibilities:

• Conducting monthly CCM phone calls with patients, practices, pharmacies, etc. to ensure that your patients are getting what they need between office visits. You will be spending 7-8 hours on the phone daily.
• Creating and/or revising a personalized care plan for each patient you call on, in coordination with the practices and providers you support.
• Working to identify social determinants of health, gaps in care, and eligibility for assistance or other referral services for each of your patients. You will coordinate and collaborate with the office staff, other community programs and resources to address all of these effectively.
• Empower patients to take charge of their own wellness and goals in the context of their care plan.
• Making approximately 30-50 phone calls a day to yield the 15 patient interactions necessary to complete 20 minutes of CC service for the month.
• Maintaining your patients' privacy, confidentiality and safety, and adhering to ethical, legal, and accreditation/regulatory standards at all times.

3-5 Must Have Skills/Qualifications:

• At least 1 year experience as an Certified or Registered Medical Assistant
• Extremely proficient in both English and Spanish, to include reading, writing and speaking.
• Technology experience - preferably with multiple EMR/EHR systems, familiar with Microsoft Office, GoogleSuite
  products and comfortable learning new softwares quickly.

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