Bilingual Care Navigator - PHX

Title - Bilingual Care Navigator
*Must be fluent in English and Spanish*
Pay - $18 to $20 an hour based on prior experience (opportunity to earn $1.50 an hour in addition after passing a bilingual exam)
Office is located in Mesa AZ 85204
Direct hire opportunity with a great healthcare organization

Job Responsibilities: The Care Navigator plays a crucial role in providing a positive, welcoming experience for our members and their families. This individual will serve as a guide for the member from the moment they arrive to the moment they leave our centers, ensuring every member has a positive experience and has their care needs met. The ideal candidate will have a strong customer-service orientation, be passionate about senior care, and never hesitate to go the extra mile to ensure a positive member experience.
Welcome members upon arrival
Check in patients
Schedule appointments
Coordinate referrals
Utilize and manage EMR system (EClinicalWorks)
Assist members with paperwork
Request medical records
Manage phone line through answering incoming calls, taking messages and communicating
Patient education
Assist with center events
Overview Summary -- This is a Medical Front Desk Role

3-5 Qualifications:
Customer service skills
Healthcare experience

Nice to Have Skills
eClinical Works Experience
Experience with Geriatric population

Soft Skill/Attribute Requirements
High level of organization and attention to detail
Strong written and verbal communication skills
Ability to maintain professionalism and flexibility in a changing work environment

Schedule/Shift
Monday - Friday 8-5

#MedixCentral