Bad Debt Specialist

Job Title: Bad Debt Specialist
Shift: 8 AM - 5 PM, Monday-Friday EST
Location: Remote (Eligible states: CO, PA, MA, NC, GA, FL, TN, TX, KY, AZ)

Job Overview:

Join our team as a Bad Debt Specialist and play a vital role in managing patient accounts and ensuring timely, compliant, and patient-centric financial resolutions. In this role, you'll be responsible for reviewing and analyzing accounts, determining eligibility for bad debt, and transferring accounts in a fast-paced and efficient manner. You may also provide support on phones during high-volume times, though your primary focus will be on account analysis and bad debt processing.

Key Responsibilities:

• Account Analysis & Bad Debt Processing: Review patient accounts for 501(r) eligibility and send eligible accounts to bad debt, following client and compliance guidelines.
• Portfolio Management: Own a portfolio of Self-Pay, Self-Pay After Insurance, and Payment Plan Accounts Receivable, ensuring timely and efficient resolution.
• Documentation & Compliance: Accurately document all patient accounts within the client's software and maintain compliance with HIPAA and other privacy regulations.
• Cross-Functional Support: Assist on phones during high-volume periods while maintaining primary responsibility for account analysis and bad debt assignment.
• Collaboration: Work closely with team members and leadership to ensure proper alignment with client financial goals and bad debt targets.

Must-Have Skills:

• Client-Specific Knowledge: Strong understanding of client self-pay and bad debt targets, key performance indicators, and 501(r) guidelines.
• Multi-System Efficiency: Ability to navigate multiple systems seamlessly, using the client's approach to segmentation, predictive scoring, and robotic process automation (RPA).
• Strong Communication: Excellent written and verbal communication skills for documenting and reporting account statuses.
• Attention to Detail: Thoroughness in reviewing, analyzing, and transferring accounts to bad debt with accuracy and speed.

Nice-to-Have Skills:

• Experience with EMR Systems: EPIC experience is a plus.
• Proficiency in Microsoft Office: Excel, Word, and PowerPoint skills are beneficial.
• Team Collaboration: A true team player with a passion for healthcare and an ability to connect with leadership and staff.

Training:

You will receive comprehensive training, including:

• Direct shadowing of your manager.
• A detailed training agenda to guide you through the role.
• Shadowing experienced team members to gain hands-on knowledge before taking on independent tasks.

Dress Code: Business Casual