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Back Office Medical Assistant

Posted: May 29, 2024
Salary:US$19.00 - US$25 per hour
Location:Laguna Hills
Job type: Permanent
Work Location:On-site

Job description

Job Description- Back Office MA

Responds to all calls in a professional manner. Takes accurate messages, ensures that messages are delivered to appropriate person. Documents telephone contacts in accordance with policy/procedures.
? Facilitates communication and team involvement among providers, other staff, patients, and other service partners through timely sharing of information.
? Facilitates provider's assessment through gathering information according to established policies & procedures. Previews all M.R. charts prior to the patients' appointments. Nursing is accountable for ensuring all pertinent records are in the chart.
? Monitors patient status during specialized procedures performed by physician/provider. Gathers data pertaining to patient's condition prior to, during, and after the procedure (e.g., TMST).
? Legibly documents appropriate patient care information in the M.R. chart in a timely manner and maintains medical record chart appropriately.
? Performs direct patient care within scope of practice/willingness & ability to cross cover for nursing.
? Administers medication, treatment, tests as ordered in accordance with applicable state and statutes and policies & procedures.
? Refers telephone messages to appropriate personnel. Documents telephone contacts per policies & procedures.
? Competent in relaying phone messages regarding patients who are symptomatic, documenting legibly and with accuracy.
? Adheres to all policies and procedures relative to the overall organization. This includes safety regulations regarding equipment, facility, and hazardous materials.
? Acts as a patient advocate in the coordination and delivery of quality patient care. Consistently attempts to meet the patients' expectations for service. Provides for patient's comfort and safety during the visit.
? Completes patient teaching using established protocols as required.


  • Straight forward BO responsibilities, only thing outside of that is handling EKG's
  • Room, vital, chief comp
  • Some days of PPW and answering phones
  • 15-20 pats a day per provider
  • Working 1 on 1 with provider "continuity is care"
  • Utilize nextgen
  • BUSY Practice

3-5 Must Have Skills/Qualifications

  • Medical Assistant Diploma
  • Back office experience
  • Great customer service skills

Nice to Have Skills

  • Nextgen

Selling Points

  • Be part of growing practice
  • Upward Mobility

Soft Skill/Attribute Requirements

  • Patient
  • Great Communicator
  • Great at Multitasking


  • M-F 8AM-5PM


  • $19-25/hr DOE


  • 24022 Calle De La Plata #500 Laguna Hills California 92653 United States

Interviews will be on site in Costa Mesa at their HQ