Back Office Medical Assistant

Description:

• Meet ambulatory Medical Assistant clinical competencies.
• Follows protocol for managing prescription refills and medication prior authorizations.
• Perform clinical procedures under supervision of a Provider.
• Follow standard work for patient care processes.
• Maintain effective and organized systems to ensure: timely patient flow rooms stocked with adequate supplies patient information is available in the electronic health record maintenance of all logs and required checks implement orders as directed by Provider and licensed care team members.
• Ensure documentation is complete accurate and timely: reflecting patients plan of care.
• Demonstrate continued development of clinical expertise current knowledge of healthcare trends and education related to clinical ambulatory practice. Perform any additional or miscellaneous duties as requested by the management team within the scope of knowledge and ability.
• Knowledgeable and strictly adheres to HIPAA regulations.
• Ability and willingness to float to other Optum clinics.
• Follows proper reporting protocols for any compliance or incident reporting. Works collaboratively with Centralized Services to support patient needs.
• Other duties and responsibilities not specifically described maybe defined or assigned from time to time consistent with knowledge skills and abilities of the incumbent by management.
• Follows open and closing procedures according to office policies and procedures. Greets and checks in patients in a polite prompt and helpful manner.
• Have patients complete and sign any appropriate forms. Reviews all completed forms for accuracy and updates including insurance information.
• Collects all copayments deductibles and outstanding balances according to Policies and Procedures.
• Answers phones transfers calls and communicate messages from patients to physicians medical assistants and office staff when appropriate.
• Schedules appointments and verifies insurance eligibility according to Standard Work.
• Checks Out patients schedule follow up appointments and provide patient with appointment related documents. Respond appropriately and timely to patient concerns and/or need
• Ensures their work is being performed according to company policies procedures and standards.
• Ensures all OSHA HIPAA and other regulations are followed Regular attendance to work and staff meetings

Type of certification required: Medical Assistant

Shift start end times:8AM-5PM Work days per week :Monday- Friday

Dress code/scrub color: Navy Blue

Address: Laguna Niguel, CA, 92677

Pay: $23-$25/hour

For California Applicants:

We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO) , and the California Fair Chance Act (CFCA).

This position is subject to a background check based on its job duties, which may include patient care, working with vulnerable populations, access to financial and confidential information, driving, working with heavy machinery, or working in a warehouse or laboratory environment. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.