Associate Healthcare Product Operations Manager - 240490

Job Title: Associate Healthcare Product Operations Manager - 240490
Location: 100% Remote
Position Type: 12 Month Contract
Compensation Range: $42 - $45 / hour, depending on depth and years experience - with benefits through Medix
Experience range: 1-2 years

ABOUT OUR CLIENT / ABOUT THE ROLE

Medix is currently hiring an Associate Healthcare Product Operations Manage to join our client's large and complex 300+ person Agile product organization.

Our client is building a brand-new cloud-native suite of software applications that services Federal Government and US Military end-customers with a range of health services.

This is an Associate role that requires 1-2 years of hands-on experience working in an Agile Software Product organization. The role will entail working with Scrum Teams to coordinate software releases, triaging software issues as they arise, and communicating new feature updates / releases. Healthcare experience is highly preferred, but is not required. Please note that because this role is working with Federal US Government end-customers, US Citizenship is required.

RESPONSIBILITIES:

• Working in an Agile Software Development product organization as an Associate / Junior-level Technical Product Manager. This team delivers custom web-application development solutions to solve every day business needs for the healthcare services organization.
• Building relationships across end-users, business stakeholders, technology and product teams.
• Supporting specific capabilities for healthcare insurance offerings used by US Government end-customers.
• Assisting with software product releases
• Coordinating release communications
• Conducting analysis on the product life cycle - capabilities, maturing opportunities, etc.
• Conducting customer experience analysis in tracking and following up on NPS scores and closing feedback loops
• Driving proactive Issue monitoring, and following up to alleviate recurring incident tickets
• Assisting the Senior and Lead Product team members on tasks
• Assisting in prioritizing tasks to meet obligations and opportunities
• Supporting the tasks for product backlog prioritization

REQUIRED QUALIFICATIONS & TECHNICAL EXPERIENCE

• Required Bachelor Degree, or equivalent work experience
• Required 1+ years of professional work experience
• Required 1+ years recent experience working in a larger Agile software development organization
• Agile Certifications Preferred (Certified Scrum Master, Certified POPM, CSPO, etc)
• Excellent communication skills

For California Applicants:

We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO) , and the California Fair Chance Act (CFCA).

This position is subject to a background check based on its job duties, which may include patient care, working with vulnerable populations, access to financial and confidential information, driving, working with heavy machinery, or working in a warehouse or laboratory environment. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.