Job Title: Ancillary Applications Analyst - 228694
Work Location: 100% Remote in the US
Position Type: Long-Term Contract (2-3 years+)
Compensation: $50 / hour W2
Position / Career Level: Intermediate

ABOUT OUR CLIENT / ABOUT THE ROLE
Medix is currently seeking an Ancillary Applications Analyst for a long-term contract opportunity with one of our largest Healthcare Clients in the US. Our client is going through an enterprise-wide EHR Implementation: these roles will be to back-fill employees in their day to day operational support of Ancillary Applications used across Hospital Service Lines.

Examples of clinical applications include ProVation or EndoPro for Endoscopy, Tracs4Life for Tissue Tracking, Natus and Nihon Kohden for EEG Neurology / Sleep studies, OBIX for Fetal Monitoring, etc.

The position requires a strong IT background in order to troubleshoot and support Clinical Applications in operations -- both an understanding of the clinical workflows and integrations, as well as an IT background to support the database, server, storage and endpoints / users.

DAY TO DAY RESPONSIBILITIES

• Working in a team environment to share administration and upkeep of a number of ancillary clinical / imaging applications such ProVation or EndoPro for Endoscopy, Natus and Cadwell for EEG Neurology / Sleep studies, OBIX for Fetal Monitoring, etc.
• Providing day to day assistance with clinical application issues - specifically navigating workflows, investigating file issues, database issues, HL7 Interface issues, and more.
• Interacting with / coordinating with clinical staff, IT Engineers, and vendors for successful triage and resolution of application issues
• Working on-call in a rotational basis (generally 1 week, 24x7 on-call every 8-10 weeks)
• Escalating issues to the appropriate teams
• Aiding in formulating and documenting system specifications, and training materials
• Communicating with customers to understand their specific needs and challenges in utilizing these clinical applications
• Offering guidance and training to users on software functionalities, ensuring optimal utilization
• Create and maintain comprehensive documentation, including user guides, troubleshooting procedures, and FAQs, to assist users in resolving common issues
• Participate in testing activities to ensure the quality and reliability of applications

REQUIRED QUALIFICATIONS

• Required 5 years of professional experience
• Required 3 years of experience in a Hospital setting
• Hands-on experience implementing and supporting Ancillary Clinical Applications - such as Natus Xltek, Nihon Kohden, Cadwell, OBIX, ProVation EndoPro
• Required foundation in IT Infrastructure - Network, Server, PC Workstations, Operating Systems, Hardware
• Strong root cause investigation and troubleshooting experience
• A working understanding of Clinical interfaces (HL7, DICOM)
• Excellent communication skills
• Analytical troubleshooting abilities