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ACT Program Assistant

Posted: November 13, 2023
Salary:US$22 - US$25 per hour
Job type: Permanent
Discipline:Care Management
Work Location:On-site

Job description

Medix is hiring for Program Assistants for a Non-Profit Behavioral Health Organization in Queens, NYC!

Schedule: Mon-Fri 9am-5pm

Pay: $22-25/hr

Ideally looking for candidates with a strong experience in admin work/front desk work.

The Program Assistant is a non-clinical support staff that supports the operations and manages the ACT team office. The responsibilities of the Program Assistant includes:

  • Managing the office of the ACT program and answering calls including:? triaging calls, coordinate communication between team and clients; answering questions for clients, families, and agencies; and working with callers to redirect urgent situations to the appropriate clinical team members
  • Maintaining staff appointments and prepare weekly schedules for staff and clients as dictated by the Team Leader and determined in team meetings
  • Maintaining staff work schedules as dictated by the Team Leader
  • Preparing letters, memos, and reports for the team, including collecting and inputting reporting data as instructed by the Team Leader
  • Updating and maintain ACT team literature, client handouts, group lists, and other materials for client, outreach and marketing use
  • Participating in daily staff organizational meeting.
  • Ensuring adequate supplies and forms are available
  • Receiving faxed SPOA referrals and immediately inform the Team Leader
  • Processing and prepping documents for scanning into electronic records
  • Conducting reminder calls for next day appointments
  • Assisting and supporting all clinical staff with use of electronic systems
  • Monitoring all client records to see billing is progressing adequately
  • Other duties as assigned
  • participating in the development of comprehensive and 6 month service plans
  • participating in all daily, weekly and other staff meetings as directed by the Team leader and/or psychiatrist
  • participating in all OMH required initial and follow up training and other in service training assigned by the Team Leader, psychiatrist, QA and/or Agency governance
  • participating in the completion of needs assessments, comprehensive assessments and 6-month assessments
  • providing crisis intervention, including 24-hour crisis intervention on-call services on rotating basis
  • completing all required progress notes and recording data relevant to responsibilities and the effective operations and delivery of ACT services
  • working within the scope of responsibilities, particularly with regards to one's specialties and tasks as recognized and assigned by the Team Leader
  • Working effectively with clients' support system and providers
  • completing the assigned face to face treatment contacts in the community each month
  • addressing individual client needs for problem-solving, wellness self-management, housing, income
  • support, education and vocational training, social supports, employment, and primary care
  • providing culturally competent services
  • having computer skills necessary to meet online reporting and documentation requirements, referrals, research and data reporting
  • other ACT program responsibilities as assigned