Medix is hiring for Program Assistants for a Non-Profit Behavioral Health Organization in Queens, NYC!
Schedule: Mon-Fri 9am-5pm
Pay: $22-25/hr
Ideally looking for candidates with a strong experience in admin work/front desk work.
The Program Assistant is a non-clinical support staff that supports the operations and manages the ACT team office. The responsibilities of the Program Assistant includes:
- Managing the office of the ACT program and answering calls including:? triaging calls, coordinate communication between team and clients; answering questions for clients, families, and agencies; and working with callers to redirect urgent situations to the appropriate clinical team members
- Maintaining staff appointments and prepare weekly schedules for staff and clients as dictated by the Team Leader and determined in team meetings
- Maintaining staff work schedules as dictated by the Team Leader
- Preparing letters, memos, and reports for the team, including collecting and inputting reporting data as instructed by the Team Leader
- Updating and maintain ACT team literature, client handouts, group lists, and other materials for client, outreach and marketing use
- Participating in daily staff organizational meeting.
- Ensuring adequate supplies and forms are available
- Receiving faxed SPOA referrals and immediately inform the Team Leader
- Processing and prepping documents for scanning into electronic records
- Conducting reminder calls for next day appointments
- Assisting and supporting all clinical staff with use of electronic systems
- Monitoring all client records to see billing is progressing adequately
- Other duties as assigned
- participating in the development of comprehensive and 6 month service plans
- participating in all daily, weekly and other staff meetings as directed by the Team leader and/or psychiatrist
- participating in all OMH required initial and follow up training and other in service training assigned by the Team Leader, psychiatrist, QA and/or Agency governance
- participating in the completion of needs assessments, comprehensive assessments and 6-month assessments
- providing crisis intervention, including 24-hour crisis intervention on-call services on rotating basis
- completing all required progress notes and recording data relevant to responsibilities and the effective operations and delivery of ACT services
- working within the scope of responsibilities, particularly with regards to one's specialties and tasks as recognized and assigned by the Team Leader
- Working effectively with clients' support system and providers
- completing the assigned face to face treatment contacts in the community each month
- addressing individual client needs for problem-solving, wellness self-management, housing, income
- support, education and vocational training, social supports, employment, and primary care
- providing culturally competent services
- having computer skills necessary to meet online reporting and documentation requirements, referrals, research and data reporting
- other ACT program responsibilities as assigned