Job Title: SBO Representative
Skills:
- Proficient in basic computer operations and data entry with the ability to adapt to various healthcare technology platforms.
- Thorough understanding of medical insurance and healthcare billing, including compliance with HIPAA regulations, familiarity with third-party operations, and knowledge of CPT and ICD-10 codes.
- Strong multitasking abilities and prioritization skills in a fast-paced environment, with a focus on maintaining professionalism and efficiency.
- Excellent verbal and written communication skills for effective interaction with both internal and external stakeholders.
- Exceptional customer service aptitude, capable of handling inquiries from insurance carriers, patients, and colleagues professionally.
- Demonstrated problem-solving skills and attention to detail.
Performance Responsibilities:
- Address customer inquiries and complaints via multiple channels, including phone, email, and electronic platforms, by conducting research and proposing solutions.
- Handle escalations from external vendors, investigating disputed balances, write-off requests, and patient payment plan issues.
- Process inbound patient self-pay correspondence and initiate outbound calls to investigate issues or verify account information.
- Document all interactions and actions accurately, including patient payment details and follow-up information.
- Identify and process self-pay overpayments, adhering to discount and financial assistance policies.
- Utilize software and technology efficiently to manage workload and calls.
- Manage inbound and outbound calls promptly and effectively, meeting productivity metrics.
- Collaborate with other departments to resolve patient issues and complaints.
- Ensure compliance with HIPAA guidelines and organizational policies.
Selling Points:
- Opportunity for permanent placement in a large organization.
- Temporary position with potential for long-term employment.
Must-Have Skills/Qualifications:
- Prior experience in customer service or call center roles, handling escalated calls and payments.
- Knowledge of CPT and ICD-10 codes.
- Strong interpersonal skills with a focus on productivity metrics.
- Ability to maintain consistency in schedule (Monday-Friday) with flexibility in shift timings.
Schedule/Shift:
- Monday-Friday
- Flexible shift timings: 7:30 AM - 3:30 PM / 8:00 AM - 4:00 PM / 8:30 AM - 4:30 PM / 9:00 AM - 5:00 PM (choose one and adhere to it)
- Initially fully onsite; potential for hybrid work model upon permanent placement, with one day per pay period (every two weeks) in the office.
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