Registered Nurse

Registered Nurse

Overview:

• Telephone support and triage for patients, scheduling problem visits or nurse visits when appropriate, offering symptom management, supporting refill requests and answering visit follow-up questions
• Provide patient education, particularly around chronic conditions; may occur in person, over the phone or in groups
• Monitoring and coordinating delivery of the care plan
• Forming relationships with patients and their caregivers to support prevention focused care and ED/ hospital diversion, where appropriate
• Provide direction to MAs to support delivery of procedures, telephonic support and patient instructions
• Conduct medication and testing authorizations
• Deliver an exceptional patient experience through service, responsiveness and care