Patient Navigator

Summary

Medix is seeking a Patient Navigator focused on increasing quality performance improvement measures for our patient population in a culturally and linguistic fashion.

Duties and Responsibilities

• Serve as an essential link between patients and all other care providers.
• Assist with the increase of performance improvement measures.
• Responsible for outreach telephone calls to patients who are due for preventative services.
• Identify patient barriers to care such as transportation, insurance, and language barriers,and refer patients as needed to additional resources to support engagement in care
• Assist in helping patients arrive at scheduled appointments on time and prepared,coordinating transportation when needed
• Schedule appointments for follow up appointments, consults and support services within established service standards, including dietitians, physician, specialty departments, etc.
• Develop concise patient summaries for use by the care team, and documentrecommendations made utilizing standardized care protocols in accordance with structures and guidelines.
• Develop patient education programs and tools around Hypertension, Breast CancerScreenings, and Diabetes, etc. Develop projects that will assist with improvement of patients healthcare outcomes
• Follow patients throughout the care continuum, including inpatient admissions, and collaborate with inpatient care management resources
• Deliver Weekly, Monthly Quarterly reports that demonstrate outcomes and performance improvement activities.
• Adhere to established productivity benchmarks.
• Attend trainings and learning opportunities that expand content knowledge and bestpractices
• Responsible for outreach efforts to establish and maintain positive working relationships with key departments physicians, office staff, diagnostic staff, nurses, community organizing, etc.
• Detailed QI Dashboard
• Responsible for Gather comments/information from patients and document appropriately in EMR system
• Provide detailed updates or anecdotes regarding the program
• Able to travel between clinic sites if needed
• Other duties assigned

Qualifications

• High school Dipolma or GED is a must (AA preferred)
• Medical Assistant certification required
• Be familiar with HEDIS measures and UDS.
• Bilingual SPANISH - REQUIRED
• 1-2 years of experience working with an FQHC or community health centers.
• Trained in EPIC or other similar electronic heath record platforms.
• Requires problem solving, decision making and critical thinking.

Schedule

Monday-Friday 8am-5pm Onsite Role