Patient Collections Representative

Patient Collections Representative role open now! Position is with one of the largest physician group in the state. Direct hire role. Apply if qualified and interested!

Irving, TX

$21.00 - $23.00 an hour (Based on experience)

3-5 Must Have Skills/Qualifications

- 1-2 years experience with patient collections
- Handling high call volumes
- Strong understanding of reading EOBs, deductibles, copays, basic insurance questions
- Handling payments over the phone, basic math skills
- Strong customer service skills

Benefits

For your Health...

• Medical, Dental, and Vision Insurance
• Employer-Paid Basic Life Insurance/AD&D
• Voluntary Employee-Paid Life Insurance/AD&D
• Employer-Paid Short Term and Long Term Disability
• Employee Assistance Program
• Wellness Program

For your Wealth...

• HSA and FSA Options
• 401k Retirement Plan with Company Match

For your Wealth...

• Paid Time Off
• Travel Assistance Program

Essential Duties and Responsibilities:

As a Patient Collections Representative you will…

• Accurate data entry of information into the computer system
• Provide reimbursement assistance to patients while providing superior customer service and respect to patients and their families
• Follow appropriate HIPAA guidelines provide medical records to primary care provider, insurance carriers, referred providers and patients per patient request
• Timely and accurate filing and billing of all patient transactions
• Handle incoming calls from patients and triage billing inquiries regarding outstanding balances
• Take payments over the phone
• Make outbound calls to patients / guarantors regarding outstanding balances and offer payment options
• Review patient account balances and determine that appropriate actions have been previously taken by billing, payment posting and AR followup
• Answer/respond to correspondence related to patient accounts
• Posting of charges, payments, adjustments and related activities in EHR.
• Work well individually or in a team environment accomplishing set goals
• Ability to maintain confidentiality
• Performs other related duties as assigned

Soft Skill/Attribute Requirements

• Empathetic
• Good customer service skills
• Able to get payments well from patients
• Persistent

Schedule

• Monday-Friday 8am-5pm

Work Environment

• In-person/On-site

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