Patient Care Specialist

The Patient Care Specialist responsibilities include, but are not limited to the following:

• Answering and managing a high volume of inbound/outbound calls in a polite and timely manner.

• Communicate with patients and teammates, in a courteous, professional, cooperative & mature manner.

• Routinely demonstrate superior customer service skills.

• Promptly answering emails and online chats messages.

• Scheduling appointments using computerized scheduling systems.

• Effectively use computerized scheduling system to document patient records using proper English grammar, spelling, and syntax.

• Resolve patient issues and consistently meet or exceed patient's service expectations.

• Maintain accurate patient accounts by obtaining, recording, and updating personal/financial/insurance information.

• New patient registration, healthcare insurance verification and scheduling.

• Meet performance goals established for the position in the areas including but not limited to: efficiency, call quality, attendance, calls per day, patient satisfaction.