Patient Account Representative

Title: Patient Account Representative

Location: Greenwood, IN 46143

Shift: Monday-Friday: 8am-5pm

Overview:
Gathers information about patient accounts and corrects or forwards information to insurance companies on a regular basis. Following-up on specified accounts and makes sure the final follow-up is complete. Gathers charge information, codes, enters in a database, completes the billing process, and distributes billing information accordingly.

Responsibilities:

• Assists with patient questions and payments
• Perform keying and posting charges
• Submits billing data to the appropriate insurance providers
• Resolves denial instances
• Achieves maximum reimbursement for services provided
• Occasionally post payments when needed, accurately and in a timely manner
• Enters patient information into the system accurately
• Occasionally works through the refunding process for insurance and patient accounts
• Knowledge of billing practices and clinic policies and procedures
• Knowledge of coding and clinic operating policies as well as knowledge of working with insurance vendors
• Ability to examine documents for accuracy and completeness
• Ability to prepare records in accordance with detailed instructions
• Ability to work effectively with patients
• Ability to communicate clearly and maintain confidentiality
• Ability to understand and effectively work in Microsoft Office, including Microsoft Excel, practice management systems, and electronic medical record system
• Ability to organize, prioritize, and manage multiple priorities
• Ability to work independently with minimal supervision
• Ability to establish and maintain effective working relationships with providers, management, staff and contacts outside the organization
• Ability to use creative problem-solving skills

Education & Experience:

• High School diploma or GED
• Minimum of 2 years of experience with all aspects of medical billing (i.e., CPT, ICD-10, charge entry, payment entry and A/R follow-up)
• Extensive knowledge of medical insurance and coding (i.e., CPT, ICD-10, Medical Terminology, and Medicare Guidelines)