Call Center Job Opportunity

Are you seeking to gain or grow experience in the healthcare field? We are hiring for entry-level call center/administrators to join our team in the Poughkeepsie, NY area. We are seeking candidates who are a team player, organized, and someone who is both reliable and responsible. If you feel you are a good fit for this position based on the below information, apply today!

Please note: this is an in person position! NOT REMOTE

What's in it for you?

• Dental, health, vision
• Weekly Pay
• PTO
• Free parking

Job Title: Call Center Scheduler

Pay Rate: $18/hr
Available Location(s): Poughkeepsie, NY

Hours: M-F 8:00am-4:30pm (No evenings, no weekends)

Job type: Contract to hire

Department: Orthopedics

Job Description

• Processing all aspects of scheduling a patient's surger
• Act as the liaison between the patient, physicians and surgical facility.
• Meeting and/or patient to discuss the surgical process.
• Obtain necessary authorizations.
• Schedule pre-surgical testing.
• Assist in maintaining physician OR block time with all facilities
• Receive incoming live calls and triage to appropriate MD or clinical staff
• Triage appointments for phone/ reception staff looking for appropriate patient appointments
• Throughout the day retrieve phone message left on both the main line and prescription refill line; forwarding these messages to MD's and their medical assistants
• Take incoming calls from the ER's and send to MD/PA on call
• Receive incoming calls from outside facilities with reference to patient testing, or other needs; providing any information to ensure complete medical care as dictated by our medical doctors

Job qualifications include:

• Call center experience or experience taking high call volume (required)
• 1+ year(s) Customer Service experience
• 1+ year(s) healthcare experience (highly preferred)
• High school diploma (required)

Apply today!!

#MedixNE